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Notice of Privacy Practices

Effective date: April 8, 2026

Last updated: April 8, 2026

Kinloop is a trade name of sistemafusion, LLC

Privacy questions: hello@kinloop.co

This Notice of Privacy Practices supplements, and does not replace, Kinloop’s governing general Privacy Policy, which covers all personal and mobile information we handle: https://kinloop.co/privacy

1. Our Commitment to Your Privacy

Kinloop is a care coordination and medication adherence platform. We help families stay connected around daily health routines through SMS check-ins, caregiver dashboards, and alert notifications.

We take the privacy of everyone who interacts with our platform seriously — whether you are a caregiver managing an account, a care recipient receiving check-in messages, or an emergency contact receiving alerts.

Our responsibilities:

  • We are committed to protecting the personal and health-related information we receive through our platform.
  • We will follow the practices described in this notice.
  • We apply security and privacy safeguards commonly used in healthcare information systems, including encryption, access controls, and vendor agreements. While Kinloop may not be classified as a HIPAA-covered entity in all contexts, we voluntarily adopt practices consistent with industry standards for handling health-related data. When we process data on behalf of a HIPAA-covered entity under a Business Associate Agreement, we act as a Business Associate as defined under 45 CFR §160.103.
  • We limit the information we collect, use, and share to what is reasonably necessary to operate the service and coordinate care.
  • We may update this notice from time to time. When we do, we will revise the "Last Updated" date above, and the current version will always be available within the app and at kinloop.co/privacy/npp.

2. What Information We Collect

We collect only the information reasonably necessary to operate the service and support care coordination. The specific information we collect depends on your role.

Contact Information

  • Phone numbers (care recipients, caregivers, emergency contacts)
  • Email addresses (caregivers)
  • Names and relationships between users

Health-Related Information

  • Responses to daily SMS check-ins (YES, NO, HELP)
  • Medication adherence patterns over time
  • Check-in schedules and frequency settings
  • Health conditions listed during onboarding (as provided by the caregiver)
  • Medication names, dosages, and schedules (as provided by the caregiver)

Communication Records

  • SMS messages sent and received through the platform
  • Alert and escalation notifications
  • Email notifications sent to caregivers

Account and Usage Data

  • Account settings and preferences (language, timezone, notification preferences)
  • Login activity and session information
  • IP addresses (used for security, rate limiting, and consent verification)

Consent Records

  • SMS consent status and timestamps
  • Records of who provided consent and when
  • Consent version identifiers

3. How We Use and Share Information

A. For Care Coordination

  • Send daily SMS check-in messages to care recipients
  • Record and display check-in responses to caregivers
  • Generate weekly care summary reports for caregivers
  • Notify caregivers when a care recipient replies HELP or misses check-ins
  • Send urgent alerts to designated emergency contacts when a care recipient asks for help
  • Track medication adherence trends over time

We share only the minimum information necessary for each function. For example, emergency contacts receive the care recipient’s first name and the nature of the alert, but do not have access to the caregiver dashboard, adherence history, medication details, or health conditions.

B. For Platform Operations

  • Authenticating users and protecting accounts
  • Preventing abuse, fraud, and unauthorized access
  • Monitoring system health and message delivery
  • Resolving technical issues and improving reliability
  • Maintaining audit logs for security and compliance purposes
  • Enforcing our Terms of Service

C. With Service Providers

We work with a limited number of third-party vendors to deliver the service. These vendors process data on our behalf and are expected to protect it consistent with applicable law and our contractual requirements. They include:

  • SMS providers — to send and receive text messages
  • Email providers — to send caregiver notifications and reports
  • Cloud infrastructure providers — to host the platform and store data securely

We do not sell your personal information. We do not share your information with advertisers. Our vendors are permitted to use your data only as necessary to provide services to Kinloop.

D. For Legal and Safety Reasons

We may disclose information when we believe in good faith that it is necessary to:

  • Comply with applicable law, regulation, or legal process
  • Respond to a valid subpoena, court order, or government request
  • Protect the safety of any person when we believe there is a credible risk of serious harm
  • Protect the rights, property, or safety of Kinloop, our users, or the public
  • Investigate or prevent suspected fraud, abuse, or violations of our terms

4. What Each Role Can See

Caregivers (Account Holders)

Caregivers have the broadest access. Through the Kinloop dashboard, caregivers can view all check-in responses, medication adherence trends, weekly care summary reports, escalation and alert history, and account settings. Caregivers are responsible for the accuracy of the information they provide, including care recipient details and emergency contact information.

Care Recipients

Care recipients interact with Kinloop primarily through SMS. They receive daily check-in messages and reply with YES, NO, or HELP. They do not have a login or dashboard account and do not see other users’ information.

Emergency Contacts

Emergency contacts have the most limited visibility. They receive SMS alerts only when a care recipient replies HELP or an alert is triggered. They see only the care recipient’s first name and the nature of the alert. They do not have a Kinloop account, login, or dashboard, and do not have access to check-in history, medication details, adherence data, or care reports.

5. Emergency Contacts — Important Information

Why You Are Receiving Messages

A family member or caregiver has listed you as someone to contact if their loved one needs help. When a care recipient replies HELP to a Kinloop check-in message, or when certain alert conditions are met, we send an SMS to notify you.

The caregiver who set up the account is responsible for providing your contact information and should have your permission to share your phone number with Kinloop for this purpose. Kinloop does not independently verify the relationship between caregivers and emergency contacts. If you believe you were added without your knowledge or consent, please contact us at hello@kinloop.co and we will remove your information.

Alert messages include the care recipient’s first name and a brief description of the situation (for example, that they asked for help or that a check-in was missed). They do not include medication names, health conditions, adherence history, or other detailed health information.

You may reply YES to acknowledge that you are aware of the alert and are checking on the care recipient. This records an acknowledgment — it does not resolve the alert, dispatch services, or take any other automated action.

You may reply STOP to stop receiving all SMS messages from Kinloop. This takes effect immediately.

What We Store About You

  • Your name (as provided by the caregiver)
  • Your phone number
  • Your relationship to the care recipient (as described by the caregiver)
  • Records of alert messages sent to you
  • Any SMS replies you send in response to alerts (such as YES or STOP)

We do not create an account for you. We do not use your phone number for marketing, promotions, or any purpose other than delivering care-related alerts as configured by the caregiver.

6. Your Rights

Access Your Information

You may request a summary of the personal information we hold about you. Caregivers can view and export most of their data directly from the dashboard.

Update Your Information

You may ask us to correct inaccurate information. Caregivers can update most account and recipient details directly in the app.

Request Deletion

You may request that we delete your personal information. We will honor deletion requests to the extent we are able, consistent with our legal and operational obligations. Please note:

  • Some records (such as audit logs, consent records, and billing history) may need to be retained to comply with legal requirements, resolve disputes, or maintain records required for compliance purposes.
  • Deletion of a caregiver account will result in the deactivation of all associated care recipients and the cessation of all SMS check-ins.
  • We will confirm the scope of deletion with you before proceeding.

Control Your Notifications

  • SMS opt-out: Reply STOP to any Kinloop text message to stop receiving SMS. This applies immediately per federal TCPA requirements.
  • Email preferences: Caregivers can manage email notification settings from the dashboard.
  • Re-enabling SMS: If a care recipient replies STOP, they must first text START to the Kinloop number to re-enable carrier delivery. After they do, the caregiver can reactivate check-ins from Recipient Settings in the dashboard.

You may request a paper or electronic copy of this notice at any time by emailing hello@kinloop.co.

7. Important Limits of the Service

Please read this section carefully. Understanding these limits is important for the safety of your loved ones.

Kinloop Is Not an Emergency Service

  • Kinloop does not contact 911 or any emergency services on your behalf — under any circumstances.
  • Kinloop does not dispatch medical professionals, first responders, or law enforcement.
  • Kinloop does not provide medical advice, diagnosis, or treatment.
  • Kinloop does not monitor care recipients in real time.

If you believe someone is in immediate danger, call 911 (or your local emergency number) directly.

Message Delivery Cannot Be Guaranteed

  • All SMS messages — including check-ins, alerts to caregivers, and alerts to emergency contacts — depend on mobile carriers, network availability, and the recipient’s phone being powered on, charged, and in service.
  • Messages may be delayed, fail to deliver, or arrive out of order. Kinloop monitors delivery where possible, but we do not control carrier infrastructure and cannot guarantee that any individual message will be delivered or received.
  • A care recipient not responding to a check-in does not necessarily mean they are in danger — it may mean their phone is off, they are busy, there is a network issue, or the message was not delivered.
  • Alerts sent to caregivers and emergency contacts are also subject to these delivery limitations. You should not assume that all designated contacts have received and read every alert.

The platform is designed to support family caregivers — not to replace direct care, professional medical oversight, or personal judgment. No automated system can substitute for direct observation, in-person check-ins, or professional medical care. Caregivers remain responsible for the wellbeing of their loved ones and should not rely solely on Kinloop for monitoring.

8. How We Protect Your Information

Technical Safeguards

  • Encryption in transit: All data transmitted between your device and our servers is encrypted using TLS.
  • Encryption at rest: Stored data is encrypted using industry-standard methods.
  • Access controls: Access to personal and health-related data is restricted based on role. Caregivers see only their own recipients. Staff access is logged and audited.
  • Multi-factor authentication: Available for all accounts and required for staff and administrative access.

Operational Safeguards

  • Vendor safeguards: We seek to establish appropriate data protection agreements with our service providers and expect them to protect data consistent with applicable law.
  • Audit logging: We maintain records of access to sensitive data for compliance and security monitoring.
  • Incident response: We maintain procedures to detect, investigate, and respond to security incidents.

No method of electronic transmission or storage is completely secure. While we apply reasonable and appropriate safeguards, we cannot guarantee absolute security. In the event of a breach involving your personal information, we will notify affected individuals as required by applicable law.

9. Information Retention

  • We retain your information for as long as your account is active or as needed to provide the service.
  • Most personal data is deleted or de-identified within a reasonable period following a deletion request.
  • Certain records (such as audit logs, consent records, and billing history) may be retained for a period consistent with our legal and compliance obligations.
  • SMS message content in our processing systems is typically retained for up to 90 days and then permanently deleted.
  • Processed communication metadata is typically retained for up to 90 days before permanent deletion.
  • Retention periods may vary based on the type of data and applicable legal requirements. We do not retain data longer than reasonably necessary.

10. Children’s Privacy

Kinloop is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. Care recipients are expected to be adults. If you believe a child’s information has been submitted to Kinloop, please contact us immediately at hello@kinloop.co and we will take steps to delete it.

11. State-Specific Rights

Depending on where you live, you may have additional privacy rights under state law. If you are a resident of a state with consumer privacy protections, you may request to know what personal information we have collected, request deletion, or request that we not sell your personal information (we do not sell personal information). You may exercise these rights without discrimination.

To exercise any state-specific rights, email hello@kinloop.co with the subject line "State Privacy Request" and include your state of residence. We will respond consistent with applicable law.

12. Changes to This Notice

We may update this Notice of Privacy Practices from time to time to reflect changes in our practices, our service, or applicable law.

We will update the "Last Updated" date at the top of this notice.

The most current version will always be available within the Kinloop app and on our website.

For material changes that affect how we use or share health-related information, we will make reasonable efforts to notify active account holders before the changes take effect.

13. Contact Us

Email: hello@kinloop.co

Mail:

sistemafusion, LLC

Attn: Privacy

We aim to respond to all privacy-related inquiries within 30 days.

This Notice of Privacy Practices applies to all users and recipients of the Kinloop platform, including caregivers, care recipients, and emergency contacts. It is published by sistemafusion, LLC, the operator of Kinloop.